FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too!
Yes, as long as your order hasn't shipped yet. Please email us at info@homeplace.eu as soon as possible, and we'll do our best to cancel your order. Once an item has been dispatched, we're unable to stop the shipment, but you can still return it following our return policy.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We ship to countries across Europe. For exact shipping rates and delivery times to your country, please check our shipping policy or view the calculated rates during checkout.
Enjoy free shipping on:
- Orders above €49 in Belgium and the Netherlands
- Orders above €79 in the rest of Europe
If you have any questions, feel free to contact us at info@homeplace.eu.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times depend on your location:
- Belgium & the Netherlands: 1–3 working days
- Rest of Europe: 3–7 working days
You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days of receiving your order. To be eligible for a return, items must be in the same condition in which they were received: unworn or unused, with all tags still attached, and in the original packaging.
To start a return, please email us and we will help you further with the return process.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).

