Shipping & Returns

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait for the restocking of the back-ordered item or if you would prefer us to process a refund.

1. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Where free delivery applies there will be no charge for delivery, we leave to us the ability to change the minimum purchase amount and conditions for free delivery.

1. Returns

3.1 Return Due To Change Of Mind

Homeplace will gladly accept returns due to a change of mind, as long as a return request is received within 14 days of receipt of the item. After registering the return, you have 14 days to return the item.

If the product is damaged or the packaging is more damaged than is necessary to sell the product, we can pass on this depreciation of the product to you. Please pack the product with care and make sure that it is well packed when returning.

Returns are paid at customers' expense and must arrange their own shipping.

Once returns are received and accepted, refunds will be processed to save the credit for a future purchase. We will notify you once completed via email. Homeplace will refund the value of the returned goods within 14 days, but will NOT refund the value of the shipping costs paid.

3.2 Warranty Returns

Homeplace will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Homeplace to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1-2 business days in Belgium Netherland, and surrounding countries, in other countries of the EU and UK general deliveries will take 3-4 business days.

In peak seasons and holidays, the shipping term can extend to 7-10 days.

4.2 Transit time Internationally

International shipping is not offered via the regular webshop options, We can provide this with an extra charge if you require, please contact us.

Generally, orders shipped internationally are in transit for 3 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

If you would like to ship to P.O. Box Please contact us before you make the order

4.6 Military Address Shipping

If you would like to ship to Military Address Please contact us before you make the order

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties and Taxes Disclaimer Policy

Homeplace acknowledges the importance of transparency and clarity in our business transactions. As part of our commitment to providing exceptional service to our customers, we would like to inform you of our policy regarding import duties and taxes.

 Policy Statement:

 Responsibility:

Homeplace is not responsible for any import duties, taxes, customs fees, or other charges incurred during the importation process. These charges are the sole responsibility of the customer.

 Customs Regulations:

Import duties and taxes vary by country and are governed by local customs regulations. Customers are advised to familiarize themselves with the importation laws and regulations of their respective countries to understand the potential duties and taxes applicable to their orders.

 Payment of Duties and Taxes:

Customers are responsible for ensuring timely payment of any import duties or taxes levied by their country's customs authorities. Failure to pay these fees may result in delays or refusal of entry for the imported goods by customs officials.

 Documentation and Declarations:

Homeplace will accurately declare the value of goods as required by customs authorities. However, any additional documentation or specific declarations requested by customs officials are the responsibility of the customer.

 Refusal of Shipment:

If a customer refuses to pay import duties or taxes resulting in the return of the shipment, Homeplace reserves the right to charge the customer for any return shipping costs and restocking fees incurred.

 Disclaimer of Liability:

Homeplace shall not be held liable for any delays, damages, penalties, or additional costs arising from customs clearance procedures, including but not limited to import duties, taxes, or customs fees.

Policy Modification:

Homeplace reserves the right to modify or update this policy at any time without prior notice. Any changes to this policy

1. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.